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This ticket must be scanned at the venue to gain entry. We will deliver a Gift Voucher to you as soon as reasonably possible and in any event within 14 days after the day on which we accept your order for the Gift Voucher. Another four weeks later, it still hadn't arrived. The mediation shall be conducted in accordance with the STAR Code of Practice (. I asked Aviva whether it had done a second revaluation of final bonuses to reflect the recovery in the stock market since March, but it has not. You emailed me and I forwarded the message to Virgin the next day. Please read these terms carefully. You expressly agree that your use of and browsing of the site are at your own risk. We retain all information linked to your contact in order to identify service improvements. But the money never reached her Virgin Mastercard account. Our responsibility for loss or damage suffered by you, accept liability for Gift Vouchers which are lost, stolen, destroyed or used without permission, unless we have caused this by our negligence; or. We will not be held responsible for the security of the site or for any disruption of the site however caused, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system. You understand and agree that such Additional Terms are hereby incorporated by reference into these Terms. Vodafone said it would cost £25 to fix my phone, which I refused. Every  week Money Mail receives hundreds of your letters and emails about our stories. I sent this by signed-for delivery with all the relevant print-outs and proof. Why couldn't it tell me this instead of trying to rip me off? Any unauthorised attempts to modify any Online Material, to defeat or circumvent our security features, or to utilise the site for anything other than its intended purpose is prohibited. After two weeks, I phoned again. ‘E-Ticket’, this will take the form of a pdf attachment to an email which will contain all the ticket information and barcode that will grant access to the venue. We do not allow any commercial relationship to affect our editorial independence. Tickets may be purchased online through The Company’s website (or through the website of an official authorised agent), by phone or directly through a theatre box office. Booking Protect has today announced a partnership with LW Theatres to offer its customers their world-leading refund protection product. A boolean indicating whether or not the refund is being requested in a self-service capacity, such as by the customer. Please check these Terms periodically for changes. lineNumbers : An array of ints that specify which products to refund, based on their line number. Any customers who are intoxicated or are disruptive, abusive or violent to theatre staff, audience members or performers will be ejected from the theatre. You further agree not to use in any way any of our trademarks or other intellectual property, or in any way to represent yourself or your site or the activities on your site as connected with us, or link to the site in any manner whatsoever without our express prior written consent and not to damage, interfere with or disrupt access to the site or do anything that may interrupt or impair its functionality. We started the process before the pandemic, but our patience has paid off as the stamp duty freeze has saved us thousands. Once it has the details, HMRC should process your claim within 15 days. The core of the problem was that the refunds were refunded to an old card number. Fri 14 May 2021 - Sun 26 September 2021. This site is controlled and operated by LW Theatres from its offices within the UK. Repossession firms will be profiting from this soon. We will make any refunds due to you as soon as possible and, in any event, within 14 days of your telling us you have cancelled your Gift Voucher. A full list of terms and conditions can be found here: https://www.lwtheatres.co.uk/refund-protection. I phoned up Sky and l was on the phone for nearly 40 minutes getting nowhere. I decided to cash in the bond on the condition I received a letter in layman's terms as to why this had happened. *Please be aware, our theatres and their Box Offices remain closed until further notice. Virgin says the agents you spoke to did not follow the correct procedures and should have done more to help. Tickets may only be purchased or obtained through The Company or its official authorised reseller, Twickets. Broadway's shutdown was a … We reserve the right to cancel any Gift Voucher, or refuse any transaction involving a Gift Voucher, if we believe (in our absolute discretion) that such Gift Voucher is being used fraudulently, or in an unauthorised or illegal manner. You own the medium on which the material is recorded, but LW Theatres Group retains full and complete title to the material at all times, and all intellectual property rights therein. Comments are always welcomed from patrons either verbally to a member of staff or in writing to LW Theatres, 65 Drury Lane, London, WC2B 5SP. If the tickets are sold, the original value of the ticket(s) will be refunded to the ticket buyer. These terms are governed by English law. “Forum” means a chat area, bulletin board, or e-mail function offered as part of lwtheatres.co.uk. Do you have tickets for Frozen the Musical? Published: 17:21 EDT, 22 September 2020 | Updated: 04:15 EDT, 23 September 2020. But the money never reached my Virgin Mastercard account. Tickets for one-off concerts or events are non-exchangeable. LW Theatres, formerly known as Really Useful Theatres, is owned and operated by legendary theatre impresario Andrew Lloyd Webber. There is a £3.00 fee per ticket for this service. July 10 a refund appears from London Theater Direct. If one person buys multiple tickets, the provision by the purchaser of the tickets to his/ her guests will not constitute a breach of the transfer restrictions under these terms and conditions (provided that the provision of tickets to guests is not made for commercial gain). A Gift Voucher is valid for 24 months (730 days) beginning on the date of purchase. However, it has now contacted you to explain you can speak to the firm 24/7 free of charge if you need any more help and has credited your account with £25. Your 2019 statement showed a predicted bonus of £14,403. asks SIMON LAMBERT, Cash is not dead yet! These rises seem to be driven by people wanting to continue working from home. The views expressed in the contents above are those of our users and do not necessarily reflect the views of MailOnline. Back to the Future: The Musical. My husband and I are planning to move to a new-build home in Devon. We will refund you the price you paid for any cancelled Gift Voucher (including delivery costs (if any)) by the method you used for payment. G4S insists it will report increased profits for 2020, Hedge fund fined for hiding huge Premier Oil short, Hipgnosis spends £1bn on LA Reid back catalogue, Ocado's distribution hub plans halted by locals, Goldman Sachs clocks up best quarter in 10 years, Just Eat leaves Footsie giants in the shade, Barratt bounces back as housing market recovers, Put your question to our team of independent experts. Then help your Santa out and drop them a hint for your perfect gift. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. They are moving from London to the North East, but what happens when their employers want them back in the office? We can't exchange tickets to a performance that is taking place in fewer than 48 hours, however the ticket buyer can request that their tickets are put up for re-sale by LW Theatres. The Company will not be liable for any additional expenses incurred by customers in the event of a cancelled performance. LW Theatres has sent screen grabs to prove the refund was made. We are LW THEATRES GROUP LIMITED, a company registered in England and Wales. But we have since had a letter saying we owe £38 and, if we didn't pay, it would be passed on to a debt recovery agent. Four weeks later, it hadn't arrived, so I phoned again to be told it would send another. https://www.star.org.uk/wp-content/pdfs/STAR_Code_Of_Practice.pdf. The Company reserves the right to refuse to serve alcohol to any customer that appears to be intoxicated and to ask for proof of age prior to serving any alcohol. LW Theatres do not transfer title to such material to you. You agree to indemnify, keep indemnified, defend hold LW Theatres a Group  and its parent companies, subsidiaries, affiliates and their respective officers, directors, employees, owners, agents, information providers and licensors harmless from and against any and all claims, damages, liability, losses, costs and expenses (including legal fees) (whether or not foreseeable or avoidable) incurred or suffered by any of these parties and any claims or legal proceedings which are brought or threatened arising from your use of, connection with or conduct on the site or any breach by you of these Terms. If any provision of these terms and conditions is found to be void or unenforceable, such provision shall be severed from the remainder of these terms and conditions which shall remain in full force and effect. Upon termination, you must destroy all materials obtained from this site and all copies thereof, whether made under these Terms or otherwise. Some links in this article may be affiliate links. It is possible to add refund protection at the point of purchase from our partner Booking Protect. The amount refunded is approx 21 GBP less than what I originally paid and this IS taking into account the exchange rate fluctuation. Aviva staff have listened to the call again and are satisfied it was handled properly. Fund managers aim to smooth out the more dramatic moves in the stock market. DO NOT BOOK via LW THEATRES, SAVE your Money. The Company reserves the right to make alterations to the advertised time, programme or cast of a theatre production without being obliged to refund monies or exchange tickets. Both had sealed bids more than £10,000 over the asking price. You may terminate these Terms at any time by destroying all materials obtained from this site and all related documentation and all copies and installations thereof, whether made under these terms or otherwise.

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