For unopened products, we accept exchanges for store credit within 14 days. If bought directly from Charene Beauty Services in-store or website not a third party link. If you’re unsure about a product, we’d be glad to make a sample of it for you to try at home, so you can open your new product when you’re sure it works for you. If possible.
Physical gift cards are equivalent to cash. While they never expire, we cannot replace them if they are lost or stolen. They also can’t be exchanged for cash unless required by law.